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ELO Digital Office – Transformation with corporate content

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ELO Digital Office – Transformation with corporate content

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With generative artificial intelligence integrated into business applications and processes, digitization has moved to a faster pace than ever before. However, by introducing a content management platform, companies can keep up even in areas that few managers would think of at first.

Nowadays, generations of users have grown up who were born into the world of digitalization, so in their private lives, as consumers or administrative citizens, and also as workers in the workplace, they expect all information to be accessed immediately through online channels and all their needs to be served immediately.

Although the digital transformation itself has unfolded gradually over decades, it is now at a point where no organization can postpone its own transformation any longer – said Szilvia Horváth, managing director of the Hungarian representation of the ELO Digital Office, whom digitization, artificial intelligence and corporate content management (ECM) we asked about the meeting.

ComputerTrends: What makes the transformation of business operations so urgent right now?

Szilvia Horváth: In the early stages of digitalization, companies did not risk much, if they waited until the first transformation experiences in their industry, good practice was developed, following which they could embark on the path of transformation themselves. Developments first really accelerated with the appearance of cloud computing and the spread of cloud-based solutions available from mobile devices, but with the generative artificial intelligence integrated into business applications and processes, digitization reached another level in the past year and a half. In addition to the rapid development of technological capabilities and user needs, organizations that continue to delay their transformation now have to reckon with the fact that they will fall far behind their competitors in a very short time.


CT: If they can’t keep going, how can companies succeed in their transformation?

Szilvia Horváth: Technology is the engine of transformation, but organizations cannot start their digital transformation with artificial intelligence. They should start the preparation by assessing and optimizing their processes so that they can then be automated for real-time operation and immediate response. It is equally important that they must collect and analyze as much relevant data and information as possible, because with the insights gained in this way, they will be able to make data-based decisions, develop data-driven processes, and customize products and services to increase customer satisfaction and business value.

Companies must prepare for this both on the organizational and human side. It is necessary for senior management to embrace transformational efforts, set clear goals for the transformation, and lead by example in achieving them. It is important that the company does not look for the advantage of digitization in reducing costs, or in particular the number of employees, but instead puts the resources freed up by increasing efficiency and optimizing processes at the service of value addition. The success of the transformation depends on the management gaining the support of the employees for all of this and also helping them develop their skills through education, so it is a good idea to hire a digitization manager dedicated to coordinating the transformation.

As the backbone of the Hungarian economy is made up of medium-sized and small companies, it is particularly important that the approach to transformation, which is primarily characteristic of large companies, spreads among them as well. Our consulting partners help them change their mindset with extensive industry experience and good practice, and the results achieved with digitization are also presented in references.

CT: How does ELO’s corporate content management platform support the digital transformation of organizations?

Szilvia Horváth: In the latest version 23 of our ECM platform, on the one hand, we further developed existing solutions with AI capabilities, such as the DocXtractor module, which compares incoming electronic and paper-based documents, such as invoices, with orders and other business content and, if necessary, starts automated processes in the support, in the field of complaint handling.

On the other hand, we expanded ELO 23 with new solutions. With the artificial intelligence of ELO Learning, for example, educational institutions and companies can also automate the entire process of e-learning, learning, from the creation of teaching materials, to the conduct of courses and the monitoring of student progress, to the examination and issuing of certificates. A wide range of organizations find especially useful support in the continuous training of the workforce.

The also new ELO Meeting meeting management solution helps managers participating in series of meetings to prepare, summarize what was said and take further measures, also with artificial intelligence and connected to platforms such as Microsoft 365 and Teams, Salesforce and SAP business applications , which are also expanded with built-in AI capabilities.

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