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How to contact PayPal customer support

How to contact PayPal customer support


In this guide I tell you all the methods you have at your disposal to contact PayPal in case you have a problem

How to contact PayPal customer support
Contact PayPal and their customer service

Although it is true that there are good alternatives to PayPalThis service enjoys wide popularity. In this guide I am going to explain to you how to contact customer service of this online payment platform. I show you what they are all communication channels with PayPal and what you should do to go to their support service in case you have a problem with your account, with any of the payments you have made, with a certain product purchased on the Internet or at the time of cancel a subscription with PayPal.

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All methods to contact PayPal and solve problems

Below, I offer you all the details about the ways to contact PayPal and also about some procedures to solve problems that arise when using any of its services.


The first form of contact with PayPal that I suggest is the email. The address is as follows:

The company does not offer approximate response times for this medium, so you will have to be patient. Furthermore, it indicates that in communications by mail, Agents can only provide general information. So it is not a means to manage anything related to your account, but to resolve questions.

Customer service chat

PayPal has chatbot to which you can send your questions and, immediately, he will respond to them. Keep in mind that this is an automated system that, in some cases, leaves a lot to be desired. If you have problems with this contact method, you can ask to speak to an agent, as shown in the image below.

How to contact PayPal customer support

I want to speak to an agent!

However, please note that sending the conversation to a customer service agent delay response to query some hours.

Contact PayPal by phone

PayPal also has a communication channel enabled with customer service by telephone. These are the data:

  • Telephone: 91 836 29 90 / 900 801 665 (free number for local landlines)
  • Hours: Monday to Friday: 09:00 – 19:30

You can call this phone number directly or do it from the support page. If you have identified yourself, your profile will be visible to the customer service agent that attends to you, facilitating management and allowing you to personalize the conversation from the first moment.

Through their social networks

Another form of contact is through PayPal social networks. I can’t guarantee that someone will help you, but they may give you a hand with your problem. Here are the links to the respective company profiles in Spain:

Office in Spain

PayPal has an office in Spain to which you can send a letter or a burofax, in the event that the incident is serious and is directly related to the services offered. The location chosen in our country by the company is the following:

  • Plaza Pablo Ruiz Picasso, 1, Torre Picasso, 13A, 28020 Madrid

The schedule, according to Google Maps, is from 9 in the morning to 6 in the afternoon. For its part, the PayPal Europe address is this:

  • PayPal (Europe) S.à rl et Cie, SCA 22-24 Boulevard Royal, L-2449 Luxembourg

Resolution Center

If you have had a problem with a transaction, you can let the support team know from the resolution center. There you must press the button Information about a problem.

How to contact PayPal customer support

Resolution Center for problems you’ve had with a transaction

Furthermore, from this space, it is possible check the status of the disputes you have opened and receive notifications of the decisions that the PayPal team has made in this regard.

Support page and community forum

Finally, I recommend you take a look at the PayPal support page and to community forum. It is true that none of these options corresponds to a contact method, but one that It will save you a lot of time if you have questions. When you go to this section of the platform’s website, you will get answers to questions like these:

  • Why is the payment I sent pending or unclaimed? Can I cancel it?
  • How can I release my held payments?
  • How can I change my password and security questions?
  • How can I add and confirm, change or delete a phone number in my PayPal account?
  • How can I remove a limitation from my account?
  • What is Pay in 3 installments?
  • How can I add money to my PayPal balance from my bank account?
  • I forgot my password. How can I reset it?
  • How can I open a dispute with a seller?
  • How do I get a refund?

These are just some of the common questions that are resolved in the help center, but there are many others classified by category. In case your questions are answered, You will no longer need to speak to any agent of the company nor go through the often tedious contact methods with PayPal.

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