Home Latest Feeds Technology News MSI MAG Z790 Tomahawk WiFi – some motherboards have a manufacturing defect. MSI officially commented on the matter

MSI MAG Z790 Tomahawk WiFi – some motherboards have a manufacturing defect. MSI officially commented on the matter

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MSI MAG Z790 Tomahawk WiFi – some motherboards have a manufacturing defect.  MSI officially commented on the matter

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MSI MAG Z790 Tomahawk WiFi - some motherboards have a manufacturing defect.  MSI officially commented on the matterFor several months now, there have been sporadic reports online about technical problems with some MSI motherboards. They mainly concern the MAG Z790 Tomahawk WiFi model. Of course, every manufacturer has defective units, but it turns out that in this case the problem is a bit more serious. MSI decided to address this issue in the statement it has just published.

MSI has discovered design flaws in the heatsink mounting on MAG Z790 Tomahawk WiFi motherboards. This may cause the PCH module to crack, resulting in newly purchased equipment failing to start.

MSI MAG Z790 Tomahawk WiFi - some motherboards have a manufacturing defect.  MSI officially commented on the matter [1]

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Problems encountered by a certain group of users of new MSI motherboards result in the equipment not wanting to turn on or pass the POST (Power On Self-Test) test, performed immediately after it is turned on. There can be many reasons for this type of failure, but the owner of the YouTube channel Joshi Repair and several other users managed to diagnose them. It turns out that the cause is cracks in the PCH (Platform Controller Hub) module of motherboards, which are not due to user negligence, but to manufacturing defects. The user presented his discovery in a video. Initially, it seemed that the PCH only had scratches, but upon closer inspection, it turned out that they were cracks.

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MSI commented on the matter. As we can read in the official statement, the Taiwanese company discovered design defects in a small number of MAG Z790 Tomahawk WiFi motherboards. They concern a non-functioning or improperly functioning PCH, which results in the fact that even newly purchased equipment does not want to start. The cause is the incorrect design of the heat sink (specifically its mounting) and measures have already been implemented to prevent similar problems from occurring in the future. At the same time, MSI declared that it would replace motherboards free of charge for all users affected by this situation. To do this, please contact the local branch of the Taiwanese company.

MSI MAG Z790 Tomahawk WiFi - some motherboards have a manufacturing defect.  MSI officially commented on the matter [2]

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Ultimately, these actions should be judged well. However, it cannot be forgotten that the first reports of the new Z790 motherboards not working appeared at least nine months ago. MSI’s official statement applies to only one model and it is difficult to estimate the exact scale of the problem. The most important thing, however, is that it has been diagnosed and appropriate corrections have been made to the production process. Affected users can file complaints about non-working discs. It is also worth remembering that in the European Union you can return goods purchased online within 14 days without giving a reason. This way you can avoid the complaint procedure, which usually takes some time.

Source: Tom’s Hardware



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