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What price does it have and when is it free?

In this guide we tell you what rates are applied by city councils when managing calls from the 010 telephone number.

Call 010: what is the price and when is it free?
Do you want to talk to your city council? The 010 telephone is the solution

In this guide I am going to explain to you what the price of the local information number 010. This telephone number is the gateway to various municipal procedures, as well as the place you should call to resolve your questions related to the management of your town hall. But is it free? When are you going to have to pay? You have all the information here!

How does the number 010 work?

The number 010 is a number that standardizes telephone relations between citizens and the Local Administration. In other words, it is a information number subject to your location which puts you in contact with the citizen service of your town hall. Therefore, depending on the place from which you call, you will access one service or another.

To access this service, you just need to dial 010 on your telephone dial, whether landline or mobile. You don’t have to put strange prefixes nor add any more digits.

How much does it cost to call 010?

The regulation of the number 010 is based on the Resolution of July 31, 2013 of the Secretary of State for Telecommunications and the Information Society. According to this resolution, the number 010 is assigned to the information service of Local Administrations. The information was published in the Official State Gazette (BOE) number 226 on September 20, 2013.

This measure aims to establish a specific telephone communication channel for provide information to citizens by Local Administrations. The assignment of an exclusive number, in this case, 010, facilitates identification and access to this service, allowing more efficient management of citizen queries and improving communication between the administration and citizens at the local level.

Taking this regulation into account, three modalities that each town council can choose to offer its citizen service through the number 010. They are the following:

Modality Cost
TO From landline: Establishment price + price per minute (similar to calling from landline to landline)

From mobile: Establishment price + Price per minute (similar to calling a landline from a mobile)

b From landline: Duplicate establishment price + price per minute (similar to calling from landline to landline, but paying twice as much as the establishment)

From mobile: Duplicate establishment price + price per minute (similar to calling from a mobile to a landline, but paying twice as much as the establishment)

c For free

In short, 010 is not a telephone that is included in the flat rates of the operators. This is true even if the city council you call opts for modality C. Yes, in that case your call will be freebut 010 is still out of your rate. It is something similar to many numbers 800 and 900that are left out of the calls accepted in the flat rates, even when they are free.

Therefore, it is important that, before making many inquiries with this number, Do you know if the city council is going to charge you for calling?. This way you will save extra costs on your operator’s bill.

Cities that have free 010

Call 010: what is the price and when is it free?

The Cádiz City Council, to cite an example, does not benefit from any modality, because it does not offer the number 010 to citizens.

To find out if your town hall offers a citizen service through the 010 number, you have several options at your disposal. The first of all is call and see what happens. Two things can happen. On the one hand, let a statement sound saying that the city council of your city or region does not offer this service. On the contrary, you may come across a welcome message from the council. In the latter case, it means that 010 is enabled in your municipality.

The other way to know if 010 is available in the area where you are is consult the town hall website. This will also resolve another important question, namely whether making the call is free or not.

Finally, you can also Go to the citizen service office of your town hall and ask about this question. If telephone number 010 is not available, ask what number you should call to contact the Local Administration.

Below, I leave you a list of municipalities that make the number 010 available to citizens for free. The most relevant are these:

  • Barcelona Metropolitan Area (includes Badalona, ​​Barcelona, ​​Castelldefels, Cornellà de Llobregat, Esplugues de Llobregat, Gavà, Molins de Rei, Montgat, Pallejà, El Papiol, El Prat de Llobregat, Ripollet, Sant Adrià del Besòs, Sant Andreu de la Barca, San Boi de Llobregat, San Juan Despí, San Justo Desvern, Santa Coloma de Cervelló, Santa Coloma de Gramanet, San Vicente dels Horts, Torrelles de Llobregat and Viladecans)
  • City of Madrid.
  • Zaragoza City Council
  • Valencia City Council
  • Las Rozas City Council

It is important to keep in mind that many other cities also provide this service through 010, as is the case of Bilbao or Murcia. However, in those cases, they do not do it for free.

What happens in those cases is that there is a alternative telephoneGenerally, a landline, which allows you to access all services without paying anything. Likewise, there are municipal entities that have opened a customer service through WhatsAppas proposed by the Seville City Council.

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I am a tech enthusiast, cinema lover, and news follower. and i loved to be stay updated with the latest tech trends and developments. With a passion for cyber security, I continuously seeks new knowledge and enjoys learning new things.


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